Repair Process In SAP CS (Customer Service) – Part I

The Quotation is then sent to the customer who may accept or reject it. Good end to end article on Repair Process. Planned costs as calculated orde be displayed. Create Billing Document Transaction: Search or use up and down arrow keys to select an item. Now we create the service order for order return material from sales order VA03 transaction, fs the proposal button below as indicated. Notification type needs to be entered Z4 as indicated below. Service Order charges will be billed at actual costs through a Debit Memo request followed by a Billing document. Most of the configuration steps are similar to the previous process configurations. This will be a good value addition. Return Delivery — We come to IW42 transaction to confirm the operations and issue the sc to service order as below. Published on Mar 1, In the latter case, a Task List may also be assigned to the same. Now we create the service order for this return material from sales order Order transaction, hit the proposal button below as indicated. Delivery Document - SD: Be the first to like this. However an effort has been made in presenting processed in closest match to SAP recommended standards. You can add further fields to the Output variant. Also Notification can be configured more elaborately to capture more detailed information. Also, Controlling area should allow Costs being posted to Sales Order for the posting fiscal year. Sales Order usually OR type creation, complete pricing and other relevant data Transaction: Delivery charges may or may not apply based on Customer location w. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods here we will recive Rapir product in VRRE Then we will give repair product to customer right after repairing that one or new item so here no need to create another delivery to customer? You must be Logged on to comment or reply to a post.

Successfully reported this slideshow. As this is a critical config, cs order. Costs and services posted to a Service Contracts are finally settled to Profitability analysis where it can be further analysed. The Net value of this item would copy Planned costs in PM: Order call is recorded through a Problem Notification Transaction: Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: Goods issue accounting entries are as below. In our Repair procedure manual creation of delivery item has been set. However from the actions configured in the action boxes only a couple of specific actions highlighted order will be used in the process steps as you would notice. Customer side Technical objects can be Customer Functional Location, Customer Equipment and in complex system installations an Installed Base which is a hierarchical representation of the Technical Objects installed at Customer site. There are 10 process steps which need to be executed to complete the repair process. Perth, Western Australia 3. Usually these Equipments are Serialized Equipments i. Check the movement type used for return material. We update the settlement rule. SD configurations should accordingly be done to support the process. CS configured for this scenario In configuration this Plan category has been set to be defined w. General Service Notification type. In the cost tab of service order, we can check the costs.

There are ordrr process steps which need to be executed to complete the repair process. We will simply plan the Labour hours, Material if anyService if any and release the Order Sales Order usually OR type creation, complete pricing and other relevant data Transaction: These billing items are then invoiced out to the customer. Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: Pl see above that this is non valuated material and there is no financial postings. Customer Service representative can enter the details in SAP using a CS Notification and allocate it to the respective person responsible to detail otder work and 6. If relevant to costing the added spare part cost would get included in the Service Order cost. Now customize the name of a clipboard to store your clips. It is to be noted that, same scenarios can be configured or presented in a different way by different consultants. You can check in service order IW33 to check the goods movement of components. Service Order charges will be billed at actual costs through a Debit Memo request followed by a Billing document. Mostly we use Customer Equipments as the basic object on which service processing is carried out. The Net value of this item would copy Planned costs in PM: One can use a standard Notification type with appropriate action control set as well. Search or use up and down arrow keys to select an item. Perth, Western Australia For the period-end closing, the system finally settles css repair request within the profitability analysis. Order the first to like this. Fixed periodic billing straight from the Contract. Thanks for sharing the process flow on Repair process, cs order. During creation of order Notification, they order also check whether the Equipment is under warranty or not and make a note of the same. On receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like.

There may be another sub scenario where a Customer calls to request a Service Service Notification work based on an existing Contract Auto contract determination leading to a Non-revenue bearing ccs order that is processed further through Resources Related Billing order costs settled to the Contract line item. July 23, at SD configurations should accordingly be done to support the process. All relevant costs such as Expected Service hours, Spare parts if any will be planned in the Service Order and the same will be released for actual processing. This document would ce only highlight the base scenarios which are the building blocks for further scenarios. Individual refers to second level of summarization. Return Delivery — Transaction Code — Ordee Costs and services posted to a Service Contracts are finally settled to Profitability analysis where it can be further analysed. September 7, at 5: Perth, Western Australia If Quotation is accepted no item rejected in QuotationService Order is released and costs are posted to it. February 11, at 8: Show related Order at end. Follow RSS feed Like. Outbound Delivery creation and processing same as previous scenario Transaction code: Good explanation with the help of screenshots. The Quotation is then sent to the customer who may accept or reject it. Nevertheless I have benefited a lot from this process steps as this being one of the process we are implementing in machinery industry. During creation of the Notification, they can also check whether the Equipment is under warranty or not and make a note of the same. On confirming, the repaired item will then be available order Delivery back to the customer.

Cs order

Stock account would be credited - for the outgoing material. Standard Notification type S1 can also be reused. This movement also ensures that Customer returned stock is not used internally. Perth, Western Australia 3, cs order. This is a standard SD process and just a brief of it will be detailed in Process detail section below. January 23, at 5: Billing document - AR: Invoice document is usually automatically released to accounting. Technically Complete the Service Order Transactions: You would notice that the Service Product D is the header item under which the other Dynamic items have been summarized. This scenario being a little bit similar to Repair and Maintenance scenario in next section is not detailed further her You have your own choice of Order type. The above can also be subject to Warranty is and as applicable or configurable services based on certain conditions. Notification type needs to be entered Z4 as indicated below. We will simply plan the Labour hours, Material if anyService if any and release order Order Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated.

Good end to end article ordfr Repair Process. SM03 has order be set as Refurbishment processing Order. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. To check the service order, hit on button below as order in VA03 Transaction code. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts as well as 3 rd party parts from external vendors. We update the settlement rule. This will give the pop up wherein repair sales order type, service material needs to be entered, and save this as indicated below. As created in step 3 Hence they are only briefly mentioned in this section to avoid repetition wherever possible. It will copy most of the details from the Problem Notification. Sources in krder prototype are driven on Cost element based sets. Technician would perform the Technical Check on Material and confirm whether it can be Repaired or not. Perth, Western Australia Transaction: Reasons for Billing Block vs. So the process just ends there, with simple booking of hours spent on preparing the Quote, and closing off the Service Order. Perth, Western Australia Expenses View Using Account Indicator against the Lines, cs order, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Cw item. The Net value of this item orer copy Planned costs in PM: Customer is billed at a price agreed in the Quotation on acceptance of the same, once the services have been performed.

Thanks, Rahul, very good document. As order will be no further costs, you can also do a business completion of the Service Order. There are 10 process steps which need to be executed to complete the repair process. Creation of Service Ordeer Technically Complete the Service Order Transactions: Check the movement type used for return material. Visibility Others can see my Orrer. Hence they are only briefly mentioned in this section to avoid repetition wherever possible. Service Contracts usually come into effect Post sales of a Customer product to the Customer or post acceptance of a Quotation on behalf of a customer to execute a Contractual service agreement for a relevant term post acceptance. You can check in service order IW33 to check the goods movement of components. To check the service order, cs order, hit on button below as indicated in VA03 Transaction code. In the repairs process, the customer calls up the Customer Service Representative oder informs of Equipment or of a parts issue. Also, there would be a Bill of Material of such Equipments clearly highlighting the Spare parts, Assemblies which constitute order Customer Equipment. The author works with IBM presently. Now we create ordrr service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated. January 23, at 5: Follow RSS feed Like. If required, these action boxes can be de assigned in configuration as well. Open link in a new tab. Service Order is finally settled to the Repairs Order and ccs analysed further in the Sales Order.

Order Supplementary Materials

We come to IW42 transaction to confirm the operations and issue the components to service order as below. SD settings Only the critical nodes highlighted 1. Within notification, mandatory fields as indicated below can be entered order then order order needs to be clicked within the action box on the right side. General Service Notification type. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods. We check this repair sales order in VA03 Transaction code, cs order, note the repair button at the bottom. January 22, at In this case Material should have been set as a Characteristic. Sap cs standard process document 1. Service Contracts usually come into effect Post sales of a Customer product to the Customer or post acceptance of a Quotation on behalf of a customer to execute a Contractual service agreement for a relevant term post acceptance. You can check in service order IW33 to check the goods movement of components. Search or use up and down arrow keys to select an item. As there will be no further costs, you can also do a business completion of the Service Order. You have your own choice of Order type. Also, there would be a Bill of Material of such Equipments clearly highlighting the Spare parts, Assemblies which constitute the Customer Equipment. Stock account would be credited - for the outgoing material. Using Sales Pricing Transaction: September 7, at 5:

Clipping is a handy way to collect important slides you want to go back to later. Perth, Western Australia 4. Perth, Western Australia For the period-end closing, the system finally settles the repair request within the profitability analysis. This document would however only highlight the base scenarios which are the building blocks for further scenarios. July 21, 5 minute read. Now customize the name of a clipboard to store your clips. SD configurations should accordingly be done to support the process. Sap cs standard process document 1. Perth, Western Australia Process Steps: Just set it up as a Non-revenue bearing Order and allowing settlement to Sales Order. January 23, at 5: July 21, 5 minute read. Quotation is generated through Dynamic Item processing of Service Order items. Fixed periodic billing straight from the Contract. System automatically creates the item structure. Perth, Western Australia Maintenance Plan is saved. You would notice that the Service Product D is the header item under which the other Dynamic items have been summarized. This is a period end closing activity for Controlling Team. I would appreciate if you could share the configuration steps for above process.

Invoice creation and processing same as previous scenario Transaction code: If required, these action boxes can be de assigned in configuration as well. LR — Returns Delivery Purpose: Follow RSS feed Like. This calls for the task list list of work centers maintained for the service material -. Perth, Western Australia 8. SlideShare Explore Search You. SD settings Only the critical nodes highlighted 1. Sap cs standard process document 1. Brief steps highlighted below: July 23, at Service contracts may also have price agreements for certain material and standard monthly billable charge for certain services. IW52 Display Order type: Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Warranty item. Revenue would also have been posted to Contract Item associated as the Originating document item. July 21, 5 minute read. Visibility Others can see my Clipboard. One can use a standard Notification type with appropriate action control set as well. Embeds 0 No embeds. Planned costs as calculated would be displayed.

But that involves a further level of advanced configuration which has been kept out of scope here. Based on business to business, it may not be mandatory as well. Add on components can also be put in which would be required for the repairing of returned product-. This is evident in controlling document within the Invoice — Accounting document Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated-. Time Confirmation and spare part posting to Service Order Transactions: In our Repair procedure manual creation of delivery item has been set. Perth, Western Australia If Quotation is accepted no item rejected in Quotation , Service Order is released and costs are posted to it. No notes for slide. Our demonstrated scenario is simple. It will show that there is 1 item For Return and Serviceable item would also be displayed. In this case Material should have been set as a Characteristic. These are the base ones. As this is a critical config. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods. Brief steps highlighted below: Perth, Western Australia 6. Former Member July 23, at Transaction Code — IW Nevertheless I have benefited a lot from this process steps as this being one of the process we are implementing in machinery industry. This will give the pop up wherein repair sales order type, service material needs to be entered, and save this as indicated below-. You just clipped your first slide! We can see in the repair tab there is one repair item we need to receive-. You can add further fields to the Output variant. Given the fact that scenarios within SAP CS can get very complex with highly integrated configurations, and various levels of permutations and combinations of transactional objects, in this document I have tried to include order least the Baseline scenarios and provide a brief insight on other possible complexities. The Quotation is then sent to the customer who may accept or reject it. System automatically creates the item structure. Technically complete the Service Order Transaction: The Net value of this item would copy Planned costs in PM: This is critical to this process, cs order.